- While Clé de Peau Beauté Malaysia follows a strict quality control procedure, all items sold on shop.cledepeau-beaute.com.my are non-returnable or non-refundable.
- Only damaged and wrongly delivered items will be accepted.
- Customer is required to report the damaged or wrong delivered items within 24 hours upon receipt.
- Photo of the items and receipt should be emailed to CPB@customercare.com.my
- Once verified, Clé de Peau Beauté Malaysia will contact customer on return procedure.
- The customer will receive a delivery notice of the replacement item within 7 working days.
- Product(s) must be returned in its original condition and all gifts that came along with the purchase must also be returned unopened.
- Please note that the exchange refers to purchase made at shop.cledepeau-beaute.com.my ONLY and exchange of online purchases cannot be done at any Clé de Peau Beauté boutiques or counters.